Over the past 22 years, H&C has always adhered to the initial intention of "make property become a respected industry, make H&C become a respected enterprise", and always adhered to the cultural gene of "family culture, customer first, customer's thinking, customer's urgent, and customer's relatives". Let every unit, every community and every owner who receives the services of H&C feel more transparent property management services in the open.

Every year, 315 will make those who harm consumer rights nervous, so that quality brands can confidently show their attention to consumer rights. In the whole process of property service, we always practice the culture of excellent service, and implement the "six disclosure" system of property service enterprises, so that owners can clearly consume.

With the "quality benchmark" as the standard, the "three meetings and six disclosures" system is implemented

The project site provides excellent cultural services according to the standard of property "quality benchmark", strictly implements the management system of "three meetings and six disclosures" of property service projects, sets up a number of property service enterprise service suggestion boxes, policy and regulation publicity columns, management protocol publicity columns, property service bulletin boards, and regularly reports service standards, service content, and publicizes property management and related policies and regulations to service customers. Display the publicity management statute, and publish the publicity content stipulated in the Notice on the implementation of the "Six public" system of property service matters.

Project operation work report institutionalized

Efficient use of the group's wechat public account and Douyin account, use the weekly and monthly reporting mechanism, and actively display, publicize and report to customers the daily service actions of the project, red collar property and the establishment of quality benchmarks.

Organize regular talks and accept the supervision of the owner

The project regularly organizes informal meetings with the owners, reports on the property service work, carries out community activities, consults the owners' opinions, regularly publicise the property service work as required, and actively accepts the supervision of the project owners to listen to their opinions and suggestions.

Implement the butler system model and provide one-stop service

Implement the butler system management mode, publicize the butler's contact information, complaint telephone, etc., regularly take the initiative to contact and visit customers, take the initiative to solve the owners' demands, strictly ask the first responsibility system and the requirements of the closed-loop work, and provide one-stop service for the owners' demands. Quality is not developed overnight, but day by day. Strict quality control, dedication to details, adherence to safety, innovation in service.

315, make property management more transparent.

Real estate, do not forget the original heart, adhere to quality, consistent, open and transparent, live up to the expectations and trust of global owners.